VoIP Security
In our company, support staff handle a lot of VoIP configurations and customer calls, and I’ve noticed small mistakes can lead to security gaps. For example, one employee almost shared admin access during a routine troubleshooting call. I’m curious how much the human factor really affects VoIP security and whether investing in training can significantly reduce risks compared to just relying on technical measures.
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From my experience, support staff are definitely a critical part of VoIP security. Even with strong technical safeguards, human error like sharing credentials or falling for phishing attempts can compromise the system. Training, clear protocols, and awareness exercises are huge helps. This guide covers practical ways to combine staff training with technical fixes: https://www.finehomesandliving.com/technology/how-to-fix-common-voip-security-issues-a-guide-for-customer-service/article_d1c626d6-18a7-4504-adbe-cad5ee196261.html. A well-prepared team reduces risks far more than tech alone.